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RETURN POLICY

UNWANTED GOODS

  • In accordance with your rights when you purchase goods online, unwanted products can be returned so long as you let us know you want to return them within 14 calendar days from the day after delivery. They must include all original packaging, be in ‘as new’ condition and must not have been used, installed or had any data input on them. Any free gifts which may have been sent must also be returned. If the returned item(s) affect any promotional discount or offer then this will be adjusted in your refund.

  • We may make a deduction from the refund if the value of the goods has been reduced as a result of you handling them.

  • You must return the goods to us within 14 calendar days of telling us you no longer want them. The return is at your cost, and you need to make sure the goods are properly packaged, and sent with a reputable courier, as you are responsible for the goods until we receive them. We cannot accept any responsibility for goods that are damaged in transit before they reach us. You may wish to insure more expensive items. You have the option of using our courier at discounted rates. An address for which to return the goods will be supplied by Miningwares upon notifying us regarding your return.

  • Once we have received the goods back from you, we will give you a refund for the cost of the product plus the delivery charge paid (except for the additional costs arising if you selected a type of delivery other than the least expensive type of standard delivery offered by us). If your order was eligible for free delivery, then no refund for postage can be applied.

  • We cannot refund or cancel your purchase if the goods were a part of a special order or tailored to your specifications, for instance a prebuilt mining system built to order.

  • We cannot refund a mining systems that settings have been edited and/or used for other purposes that it was supposed to originally.

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FAULTY GOODS

  • If a product is faulty on arrival you have the option of an exchange or refund. To be eligible for such exchange or refund, you have 7 calendar days to inform us at Miningwares at contact@miningwares.com about your inquiry. Items should be returned in their original packaging complete with all accessories and documentation. Ask Customer Services for a pre-paid returns label.

  • Once we have verified the fault, we’ll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.

  • If any of your purchases develop a fault, and it’s more than 14 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair.

  • Sometimes manufacturers provide support direct to end users. The main reason for this is that they would like to ensure that their customers receive the best possible support on their products. If we refer you to a manufacturer your RMA will invariably be dealt with a lot quicker.

  • For products sold as open box or clearance the warranty period is 30 calendar days.

 

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DAMAGE IN TRANSIT

  • If any items were damaged in transit, we ask that you report it to us within 5 working days (please note that this is 48 hours for our business customers). If the items are visibly damaged on receipt, please refuse the delivery and call Customer services. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we’ll issue a replacement or full refund to you via your original payment method.


 

PRODUCT MISSING OR INCORRECT PRODUCT

  • If there is a product missing from your order or the wrong product has been sent, then please contact Customer Services on contact@miningwares.com as soon as possible in any event within three days, and we will do our best to resolve the problem.


 

CONTACT US

If you have any questions or suggestions about our Return Policy, do not hesitate to contact us at contact@miningwares.com.



 

Sincerely, Miningwares

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